Returns

To request a return, please visit our online returns portal.
Any return not submitted through our return portal cannot be taken into account.

Returns to France are the responsibility of the customer at a cost of €4.50 in France to cover shipping costs.
and logistics. For any other country a different rate will apply, please refer to the return portal
in order to settle your return.

We invite you to pay the price of your return label at a preferential rate directly via our dedicated platform. A return label will then be sent to you.

Please protect your return package well and include the labels and other documents present in the original package, otherwise we will not be able to accept your return request.

Damaged or incomplete items will not be accepted and will be returned to you in their original condition at your expense.

If you wish to return an item due to an obvious error on our part, please provide the specific reason
of your return and attach a photo to your request. Our team will process your request as soon as possible and send you a return voucher if your request is accepted.

Please allow up to 14 business days from receipt by us to process your return.
On average, returns are processed in less than 7 working days.

Please allow up to 14 working days after validation of your return to receive your purchase voucher.
or your refund. The refund will be made to the payment method used for payment
of the order. On average, the refund is made in less than 7 working days. Delivery costs
will be deducted from your refund.

For any other questions, please contact customer service by email at contact@family3-0.com
or at the following number: +33 (0)7 49 28 71 75