Confidentiality
Confidentiality
1. Introduction
1.1 Why a personal data charter?
This Personal Data Protection Charter manages the relationship between you and the person responsible for processing personal data within Family 3.0 in order to inform you of all processing operations related to the use of your Personal Data on the website www.family3-0.com within the framework of the General Data Protection Regulation 2016/679 (GDPR) and the Data Protection Act of 6 January 1978 as amended.
We wanted to simplify this charter as much as possible in order to provide you with clear and transparent information on how your personal data is collected, used and processed.
1.2 What is personal data?
Any information that can be used to directly or indirectly identify a natural person. Examples of personal data include name, postal or email address, telephone number, your measurements, height, age, weight, and IP address.
1.3 Who is responsible for collecting and processing data?
The person responsible for collecting and processing data is the person or body that determines the purposes and methods of processing your personal data.
The data controller of the Site is Family 3.0 - SARL QUATRE, a company with capital of 10,000 euros, whose registered office is located at 4 rue Carnot, 84000 Avignon, registered with the RCS AVIGNON under number 510 939 796. NAF code 4771Z. Intracommunity VAT: FR 83 510 939 796. Contact: contact@family3-0.com +33 (0)7 49 28 71 75
Your personal data is subject to a register managed by the Data Controller.
2. What data do we collect and how do we use it?
The website www.family3-0.com collects your personal data for the following purposes:
When creating an account on the site: contact details (last name, first name, email).
When confirming your orders: contact details (last name, first name, email) and delivery information (address).
When using the contact form: email address.
When subscribing to our newsletter: email address.
Fields marked with an asterisk in the collection forms are mandatory. You are free to provide the personal data we request or not. Please know that your shopping experience will be optimal if you agree to provide us with your data.
In addition, your personal data may be transmitted by FAMILY 3.0 to certain partners for the proper management of your order:
Payment partners: Paypal, PayPlug, Shopify.
Logistics partners: Carriers (UPS, DHL).
Technical partners: host (OVH).
FAMILY 3.0 ensures that all of its partners and subcontractors comply with the General Data Protection Regulation to ensure the confidentiality and security of your data. FAMILY 3.0 undertakes not to sell your personal data to third parties.
3. How long is the data stored?
Your personal data is kept for the time necessary to fulfill the purpose for which it was collected. For example, when you purchase a product online or in-store, we keep the data related to your purchase, allowing us to execute the specific contract you accepted and we then keep the personal data for a period allowing us to process or respond to complaints, requests for information regarding the purchase.
Your data may also be retained so that we can continue to improve your Customer experience with us.
The data collected about you will be kept for the period necessary to fulfill the purposes described above, namely 3 years from the date of end of the commercial relationship, that is to say, the date of last contact from the Client.
Personal data concerning you may also be kept for longer periods under specific legal obligations or in view of applicable legal limitation periods, for example:
1 year for connection logs from the last connection.
13 months for cookies from the time they are placed on your computer or terminal.
13 months for bank details, if you have accepted the payment system by card hosted on a Family 3.0 online sales site.
3 years for customer identification data (surname, first name, email address, telephone number, etc.).
Where applicable, for the entire duration of the disputes and until all appeals have been exhausted.
4. How to access and rectify/delete your data?
In accordance with European Regulation No. 2016/679, known as the General Data Protection Regulation, and the provisions of Law No. 78-17 of 6 January 1978, as amended, known as the "Data Protection Act", you have the right to access, modify, rectify and delete data concerning you at any time.
You can view the personal data collected by Family 3.0 about you by logging into your Customer Area, under "My Personal Data." You can then export your data in CSV or PDF format.
You can also exercise your right by registered mail accompanied by a copy of your identity card, addressed to Family - SARL QUATRE, 4 Rue Carnot, 84000 Avignon. You can also make your request by email accompanied by a copy of an identity document to the following address: contact@family3-0.com
The rights previously granted to you expire upon your death. You have the right to define guidelines regarding the storage, deletion and communication of your personal data after your death.
5. What are the security and anti-fraud measures?
Payment by credit card is made via secure sites to guarantee 100% secure transactions as much as possible.
In order to secure payments and the general operation of the site, the personal data collected is also processed to determine the level of fraud risk associated with processing and each order.
Depending on the results of the checks carried out on the orders, it will be possible to take security measures, cancel or prevent orders.
6. Cookie Policy
A cookie is a small text file stored on your browser and containing information about your device's browsing habits. Cookies will allow your browser to be recognized for the duration of the cookie's validity and provide certain information to the website. The goal is to facilitate subsequent use of the website by the same person and to navigate optimally.
The website www.family3-0.com uses cookies to enable the proper functioning of the site and facilitate your navigation. Other cookies may be used to personalize your experience, deliver personalized advertisements, or perform statistical analyses.
Your consent can be withdrawn at any time (see below).
Cookies placed by Family3.0 and third parties on our site
Mandatory / functional cookies
Functional cookies allow us to remember your choices and provide features that enable the use of the site. These cookies are necessary for the site to function properly. Examples: saving your shopping cart, session and authentication identifiers, and anti-fraud cookies.
Family3.0: PHPSESSID, Prestashop-XXXCookies required for the proper functioning of the site: saving the shopping cart, session and authentication cookies. family3-0.com. Session. Validity period: 20 days.
Axeptio: axeptio_cookies, axeptio_all_vendors, axeptio_authorized_vendorsCookies intended to manage user consent for the use of cookies (anonymized consent data): information on visitor consent (date, unique anonymous identifier, consent status), list of all cookies declared, list of cookies accepted by the user. family3-0.com. Validity period: 12 months.
Audience measurement cookies
These cookies are intended to establish the volume and statistics of visits to the Site, the different sections as well as the use of the services offered.
Google Analytics + info : _gat, _gid, _gaCookies intended to establish the volume and statistics of visits to the site and the various sections. These Cookies allow to improve the functioning and ergonomics of the Site. The information collected by these cookies is anonymous. family3-0.com. Validity period: 1 min, 24h, 2 years.
Marketing and social media cookies
These cookies are intended to add certain features to the site (sharing on social networks), to offer personalized advertising and to track visits from our partner network.
Facebook + info : fr, xs, spin, c_user, sb, locale, wd, presence, datr. Cookies intended to compile statistics on visits from Facebook and to offer personalized advertising. facebook.com. Validity period: 3 months, 1 year, 24 hours, 1 year, 2 years, 2 hours, 6 days. Session.
Delete cookies
You can configure your internet browser to accept or refuse cookies from being stored on your device. You can also delete cookies from your device via your browser.
Each browser has its own cookie settings. You can find more information in your browser's help. For example:
For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies ;
For Safari™: https://support.apple.com/fr-fr/safari ;
For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 ;
For Firefox™: https://support.mozilla.org/fr/kb/protection-renforcee-contre-pistage-firefox-computer ;
For Opera™: http://help.opera.com/Windows/10.20/en/cookies.html
You can also consult the CNIL's recommendations for managing your cookies: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser